FREQUENTLY ASKED QUESTIONS
What is the weight of the HPAD1 and HPAD2?
HPAD1 currently weighs less than a pound. HPAD2 weighs a pound. All products will vary in weight.
what is considered free shipping?
USPS standard shipping for contiguous U.S. states. This does not apply to Alaska, Hawaii, Puerto Rico, International orders. The shipping delivery may take up to 3- 7 business days.
what is your privacy policy?
Our current privacy policy is [ click here ]
Why does your shopping cart not process credit cards?
Our online system is created to capture orders and follow up with the final sale via email. We accept orders from the public and wholesale clients.
What is your terms and conditions?
To view our complete up to date terms and conditions. [click here ]
Piece of mind -Money back guarantee
We know new technology can be different and hope this 3 day trial period provides you the opportunity to try Thermalform™ HPAD. If you are still not satisfied return it in the same condition as it came in and the same package. Please request RMA (return merchandise authorization) number which will include a 15% restocking fee and shipping fee may apply.
Can Thermalform HPAD shrink film faster than a hot air gun?
Two separate tools and method of shrinking is different altogether and of course who is doing it as well. For the initial shrinking window film process regardless of type or thickness, Thermalform HPAD is faster. If you compare productivity and factor in the error margins; HPAD wins hands down with productivity and fewer redos.
What is the warranty?
Warranty covers manufacture defects up to 6 months. Extended warranty is available for $50.00 a year.
What is the difference between HPAD1 and HPAD2?
Thermalform HPAD1 can be used to work out the details the 8″ inches x 8″ inches is the perfect size for finishing detail work, all the smaller wrinkles. You can use it like a squeegee and work out the wrinkles as you shrink them quickly and effectively.
Thermalform HPAD2 is twice as long 8″ inches x 20″ inches and cover more surface area horizontally. Shrinking film is much easier and faster with HPAD2 as it tackles the fingers twice as fast as much as the surface area can handle. There is a technique in the process please contact a representative to discuss your specific application.
Can I get Thermalform HPAD wet?
If you are wetting the top surface of a window film, you can use Thermalform HPAD. As long as its mildly wet and not saturated and water gets all over the pad after use.
How hot does Thermalform HPAD get?
Thermalform™ HPAD maximum temperature 3.2 version gets up to 450°F using a direct plugin connection. We did encounter extension cords with 16 gauge and exceeding 25ft will depreciate the temperature and performance in heat control. To maintain peak performance, use a minimum of 25 feet in length. We recommend 12 gauge extension chords only not to exceed 25ft in length. Considering PET’s melting point is at 500°F the current industries hypothesis of having 1200°F heat to shrink film is not true.
